Frequently Asked Questions

Q: How do I become an Expand Reseller?

A: To become an Expand Reseller, the steps are easy:
 

1. Download the (PDF) file(s)* below and fill out the application. You can either it out on your computer and print it, or print it and fill it out by hand. Fax it back to the office in CT at 203-870-2034. Please don't forget to sign the document.
    
2. We will review your application and your local Account Manager will contact you as soon as possible.

If you would like to become and Expand Reseller, please download the Reseller Application

*For California businesses, please also download the CA Reseller Supplement.

Q. How do I set up my file(s)?

A. Expand has put together a Printing Guidelines page on our website. You can get to the page by clicking here.

You may also download the Expand Printing Guidelines in a PDF format so that you can send it to your client or designer.

Q. How do I export spot colors from InDesign to a PDF?

A. You must convert Pantone Swatches from Process Color Types to Spot Color Types by following the directions below:

1. Choose a Pantone color applied to the file that has a process color type chip in the name and double click
2. This will open the Swatch Options window. From here, change the color type from process to spot and click 'OK".
3. Do this to all Pantones with a process color type chip. Now your swatches palette should show Pantone colors that have been identified as spot (shows a square with a "spot" in it).
4. In the swatches palette, open the drop down menu and choose Ink Manager. In this window, make sure the option "All Spots to Process" is unchecked.
5. Export the file as a PDF and check the results in Adobe Illustrator.
 

Q. How do I upload my file(s)?

A. Expand has an easy-to-use FTP site. You can download the FTP instructions in PDF format by clicking here.

If you would like to get started with the FTP transfer, please click here to get started.

Q. How do I remove the graphic cassette from the Expand QuickScreen 3?

A. The Expand QuickScreen 3 cassette is simple to remove.

To watch a short video on our YouTube page, click here.
Download the cassette removal instructions in PDF format by clicking here.

Q. How do I replace an old graphic with a new one in my retractable display?

A. Follow these simple instructions.

Download the graphic panel replacement instructions for Expand Retractable/Roll-up displays by clicking here.

Q. How do I add tension to an Expand Retractable?

A. Most Expand Retractables can have tension added to them with needle-nose pliers. 

Download the instruction sheet in PDF format by clicking here.

Q. Where do I get low resolution images and text for our website?

A. As an Authorized Expand Reseller, you can use the text and images found on the Expand website.

Per the Reseller Application that you initially filled out and signed, you are allowed to use the text and Expand images. The low resolution images from our website simply by copying and pasting them into your documents.

Q. How do I get high resolution images for our printed marketing collateral?

A. High Resolution images can be downloaded from the "Image Bank" located under the "Marketing" tab on the reseller portion of our website.

To register and access the reseller portion of our website, please click here.

Q. How can I use the Expand Logo and product names for my marketing efforts?

A. As an Authorized Reseller, you can use the Expand Logo and product names as illustrated in the Graphic Manual.

To download the Expand Graphic Manual in PDF format, please click here.