Senior Inside Sales / Customer Service Representative
Expand International is a global company and the world's largest manufacturer of portable media displays, pop ups, and banner stands. These products are used for marketing, brand-building, information & presentations.
We are seeking a Senior Inside Sales/Customer Service Representative to join our team of professionals in Stratford, CT. We need a self going and motivated person with a positive attitude.
Responsibilities
-Provide excellent customer service to our clients by:
-First line phone and email support to clients
-Order entry
-Identify, research, and resolve customer issues
-Follow through on large projects. Make sure deadlines are met.
-Follow-up on all open items and update customers on status/progress of requests.
-Returns, credits and claim follow ups etc.
-Manage client database records
Requirements
-Customer Service and Project Management experience
-Ad/Event Agency experience
-Project Management
-Sales experience
-Detail oriented
-Problem solving skills
-Tradeshow experience
-Multitask
-High stress level
-Team player, self-motivated, assertive and flexible
-Excellent written and verbal communication skills
-Excellent phone and e-mail etiquette
Preferred but not necessary skills:
-Some knowledge about Illustrator, Photoshop, InDesign and PMS colors
-1 year of wide format printing
Compensation and Benefits
-Competitive salary commensurate with experience
-Excellent benefits package
Please e-mail your resume to: work.us@expandmedia.com. Please send resume via e-mail only.
